Hong KongReturns & Exchanges
All purchases made on Teeporter are final. We do not offer refunds, exchanges, or returns for any products once the order has been placed and processed. This policy applies to all items, including but not limited to digital products, physical goods, and services.
Once an order has been placed and payment has been processed, it cannot be canceled. Please review your order carefully before completing your purchase.
Damaged or Defective Items
While we do not offer refunds, we understand that issues may arise with your order. If you receive a damaged or defective item, please contact us within 14 days of receiving your order at [email protected]. We may, at our discretion, offer a replacement or store credit after reviewing the issue. Proof of damage or defect (e.g., photos or videos) may be required.
Incorrect Orders
If you receive an incorrect item due to an error on our part, please contact us within 14 days of receiving your order. We will work with you to resolve the issue, which may include sending the correct item or issuing store credit. Proof of the incorrect item may be required.
Shipping Issues
We are not responsible for delays or issues caused by the shipping courier. If your order is lost or delayed, please contact the courier directly. We do not offer refunds or compensation for shipping delays.
Customer Responsibility
It is the customer’s responsibility to provide accurate shipping information at the time of purchase. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. No refunds or replacements will be issued for such orders.
Policy Changes
We reserve the right to update or modify this Return & Exchange Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Contact Us
If you have any questions or concerns about this policy, please contact us at [email protected]. Our customer service team is here to assist you. Thank you for understanding and supporting our business. We appreciate your trust in Teeporter and look forward to serving you.