Hong KongOrders
What if my order doesn't arrive?
If your order doesn't arrive within 14 days, we'll send out a replacement wherever it's available. Please contact our staff for further details.
Can I cancel my order?
We generally do not accept cancellations once an order is placed. You may contact our support team as soon as possible an error is made and we will make every effort to intercept the transaction settlement and shipping process. Be aware that we do not guarantee that any changes can be made once the order has been processed.
Payment Options
We use stripe as our payment provider for extra security.
Customer Responsibility
It is the customer’s responsibility to provide accurate shipping information at the time of purchase. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. No refunds or replacements will be issued for such orders.
Policy Changes
We reserve the right to update or modify this Order Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Contact Us
If you have any questions or concerns about this policy, please contact us at [email protected]. Our customer service team is here to assist you. Thank you for understanding and supporting our business. We appreciate your trust in Teeporter and look forward to serving you.